Tuesday, July 31, 2007


First - almost one year to the day after I sent in my reservation money for the cruise earlier this year, and almost six months from the date I cancelled that reservation, the travel agency finally sent me my refund. One year! Aside from the fact that they had my money and the interest on it for that long the sour taste they left in my mouth probably means that never again will I use, or recommend that anyone use CARLSON-WAGONLIT TRAVEL SERVICE or their other company ON THE GO TRAVEL SERVICES.

These folks are totally unresponsive to customer needs, especially mine. Now maybe it was the fact that I was asking for a refund, but still - this was no way to treat a customer. They sent the check via DHL and that took a week.

I went to the doctor yesterday. I have been going to this fellow for over ten years - ever since I moved to this area. He is very competent, well recommended, and highly thought of by other medical professionals in the area. Over the ten years my file (paper) has grown thicker and thicker, Yesterday as I I walked into the office I notice something new. The nurse was carrying a small laptop as well as the paper file. She started entering the vitals, etc. into the laptop not on paper. The laptop BTW had a touch screen. Neat.

Then the doctor walked in and he too had the same kind of laptop. He asked questions and was filling in information on the screen as well. He told me that are slowly converting. As each patient comes in they open the file, scan in all the old records (after which they are shredded) and that night he spends about twenty to thirty minutes updating the computer files for each patient seen. I guess technology had to happen to him as well. I wonder if that means he will have to raise his rates to pay for all the new hardware and software?

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